Experienced Fire Service Technician

1 week ago


Nashville, Tennessee, United States Johnson Controls International Full time
Join Our Team of Fire Safety Experts

We are a leading provider of fire safety solutions, and we're seeking a highly skilled Fire Service Technician to join our team. As a Fire Service Technician, you will play a critical role in ensuring the safety of our customers and their properties.

Key Responsibilities:

  • Respond to service calls from our Service Resource Center, including equipment/system malfunctions
  • Contact customer representatives to determine equipment/system problems
  • Diagnose and repair electronic fire alarm systems and other related building system products at customer sites
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
  • Provide excellent customer service by consistently communicating with district staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
  • Obtain customer signatures upon completing service call assignments
  • Participate in a scheduled On-call rotation
  • Assist in training or mentoring other service team members
  • Perform other duties as assigned

Requirements:

  • 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
  • Valid Fire Alarm License
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • High School Graduate or equivalent
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to implement and always follow safety guidelines and procedures
  • Strong organizational skills, a positive attitude, and an ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses that are required by National, State, and Local codes

Preferred Qualifications:

  • NICET Level II certification


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