IT Infrastructure Specialist

1 week ago


Norcross, Georgia, United States Wisemen Multimedia, LLC Full time

About Wisemen Multimedia, LLC

Founded in 2010, Wisemen Multimedia, LLC is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone.

Job Summary

We are seeking a skilled IT Infrastructure System Analyst to join our team. This role involves designing, implementing, maintaining, and supporting the IT infrastructure to ensure reliability, performance, and security. The ideal candidate will possess a strong technical foundation, project management abilities, and excellent communication skills to collaborate effectively with various stakeholders.

Primary Duties & Responsibilities
  • Provide support for escalated Level 1-2 issues.
  • Manage and maintain LAN/WAN networks, including firewalls.
  • Contribute to infrastructure deployment projects.
  • Provide in-depth support for VMWare virtualization environments.
  • Offer expertise in managing SonicWall firewall systems.
  • Develop, modify, and enhance client infrastructure solutions.
  • Oversee the Zendesk help desk system for issue tracking and customer communication.
  • Assist in building new networks according to design specifications.
  • Demonstrate strong written and verbal communication skills.
  • Effectively manage time and resources to deliver systems-level projects on schedule.
  • Update project plans for IT initiatives, including objectives, technologies, systems, information specifications, and timelines.
  • Participate in specialist projects as assigned by senior IT personnel.
  • Engage in IT meetings, workshops, and seminars to share and gather information relevant to job functions.
  • Deploy desktops, laptops, monitors, phones, and peripherals as directed by senior IT personnel.
Minimum Required Knowledge and Experience
  • Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent industry experience.
  • Proficiency in managing and supporting various IT infrastructure components such as servers, storage systems, networks, and cloud environments.
  • 2+ years of experience with VMWare Virtualization.
  • 2+ years of experience with PowerShell scripting.
  • 2+ years of experience with Azure Active Directory.
  • Strong knowledge of operating systems (Windows, Linux, etc.), virtualization technologies, and database management.
  • 2+ years of experience with Sonicwall NetExtender VPN.
  • Excellent problem-solving skills and a proactive approach to technical challenges.
  • Ability to work independently and as part of a team in a fast-paced environment.


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