Customer Executive

2 months ago

Norcross, United States Computacenter AG & Co. oHG Full time

About the role

The Customer Executive (CE) is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The Inside Sales Representative communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects. This position is an office-based position.

 

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Computacenter values.
  • Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams on an as needed basis regarding open and pending customer projects and orders.
  • Uses Computacenter systems and process to manage and maintain project timelines and verifies integrity of Computacenter Vendor Supplied Inventory (VSI) to Customers.
  • Manages all logistics between Computacenter, the Integration Centers, and vendors to ensure scheduled deliveries to customer sites.
  • Provides regular data and timeline updates to customers and Computacenter Finance teams.
  • Communicates regularly with Commercial Partner Management teams.
  • Provides status reports to Account managers, project teams, and Partner Management.
  • Follows defined processes and procedures to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
  • Communicate project timelines and manages escalations with appropriate internal and external partners.
  • Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within team, and follows up directly with customers.
  • Working with Account Managers and Inside Sales Managers, creates and maintains accurate forecasts.
  • Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
  • Conducts general administrative project management duties as necessary.
  • Embraces and supports Computacenter’s mission and core values.

 

What you have

  • Bachelor’s degree or equivalent experience.
  • 1 to 2 years of inside or outside sales experience preferred.
  • Minimum of 1 year of customer support experience in the IT industry.
  • Experience using SAP and Salesforce.com or similar ERP and CRM tools.
  • Legally eligible to work in the United States.
  • Customer focused.
  • Strong written and verbal communication skills.
  • Able to exercise discretion and independent personal judgment to accomplish goals with minimal direct supervision.
  • Able to maintain effective lines of communication between high-level internal and external stakeholders.
  • Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
  • Professional self-starter able to work both independently and collaboratively with others to accomplish goals.
  • Able to take ownership of customer projects to create, maintain, and expand opportunities with customers.
  • Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).

 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

 

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

  • Senior Account Executive

    4 weeks ago

    Norcross, Georgia, United States Canon Solutions America Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Account Executive to join our team at Canon Solutions America. As a key member of our sales team, you will be responsible for driving sales growth and revenue expansion in the Workplace Technologies & Services (WTS) segment.Your ImpactDevelop and execute sales strategies to drive revenue...

  • Executive Administrative Assistant

    1 month ago

    Norcross, Georgia, United States Avery Partners Full time

    Job Title: Executive Administrative AssistantWe are seeking a highly skilled and experienced Executive Administrative Assistant to join our team at Avery Partners. The ideal candidate will have a minimum of 4 years' experience supporting administrative tasks in a fast-paced office environment.Key Responsibilities:Provide exceptional customer service and...

  • Senior Account Executive

    4 weeks ago

    Norcross, Georgia, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly motivated and results-driven Senior Account Executive to join our team at Canon Solutions America, Inc. As a key member of our sales team, you will be responsible for driving sales growth and revenue expansion in the Workplace Technologies & Services (WTS) segment.Key Responsibilities:- Develop and execute sales...

  • Enterprise Sales Executive

    2 weeks ago

    Norcross, Georgia, United States Comcast Full time

    Job SummaryAs a key member of our sales team, you will be responsible for driving revenue growth by selling Comcast Commercial Internet, Video, and Voice services to mid-size and large businesses. You will work closely with our team to develop and execute sales strategies, build relationships with key decision-makers, and deliver exceptional customer...

  • Account Executive

    2 months ago

    Norcross, United States Rose Paving Full time

    Rose Paving LLC Account Executive - Atlanta/Norcross, GAAbout the Company Rose Paving LLC, a multi- million- dollar company, leads in providing complete parking lot management solutions to commercial and industrial properties nationwide. Services include asphalt patching; asphalt reconstruction; asphalt resurfacing; sealcoating; cracksealing; concrete...

  • Senior Account Executive

    2 weeks ago

    Norcross, United States Canon Solutions America Full time

    Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always king in your court? If your answer to all these questions is a resounding ‘YES’, Canon Solutions America, a leader in print technology, solutions,...

  • Senior Account Executive

    2 weeks ago

    Norcross, United States Canon Solutions America Full time

    Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and solutions? Are customer concerns always king in your court? If your answer to all these questions is a resounding ‘YES’, Canon Solutions America, a leader in print technology, solutions,...

  • Account Executive, Senior

    2 days ago

    Norcross, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionAccount Executive, SeniorUS-GA-NorcrossJob ID: 32295Type: Full-Time# of Openings: 1Category: Sales/Business DevelopmentGA - Norcross (Atlanta)About the Role Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words that’s matched only by your desire to devour new technology concepts and...

  • Enterprise Account Executive

    2 weeks ago

    Norcross, Georgia, United States Comcast Corporation Full time

    Job SummaryAs a key member of our team, you will be responsible for driving sales growth and revenue expansion for Comcast Business Services. You will work closely with customers to understand their business needs and develop tailored solutions to meet their requirements.Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue targets and...

  • Account Executive

    1 month ago

    Norcross, Georgia, United States Rose Paving Full time

    About Rose Paving LLCRose Paving LLC is a leading provider of parking lot management solutions to commercial and industrial properties nationwide. With a strong presence in multiple locations, the company offers a wide range of services, including asphalt patching, reconstruction, resurfacing, sealcoating, cracksealing, concrete maintenance, storm sewer...

  • Corporate Sales Executive

    5 months ago

    Norcross, United States Elite Flooring, Inc. Full time

    Elite FlooringMultifamily DivisionElite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account...

  • Customer Services Representative

    7 days ago

    Norcross, United States IT Stuntman LLC Full time

    The first line of support for end-users that call into the support line, create online tickets, or request help via walk-up to the service desk, related to problems and troubleshooting. Agents will use a variety of tools for remoting into endpoints as well as working with end-users on the phone to solve their problems. This role is for a single-client, with...

  • Account Executive

    2 months ago

    Norcross, United States Tradesmen International Full time

    Statement of Purpose: The primary responsibility of an Account Executive is to obtain orders or contracts for Tradesmen’s services. Account Executives customarily and regularly perform this primary responsibility in the field by educating contractors about the Tradesmen International Value Proposition. The Account Executives are responsible for locating...

  • Account Executive

    3 weeks ago

    Norcross, United States Tradesmen International Full time

    Statement of Purpose: The primary responsibility of an Account Executive is to obtain orders or contracts for Tradesmen’s services. Account Executives customarily and regularly perform this primary responsibility in the field by educating contractors about the Tradesmen International Value Proposition. The Account Executives are responsible for locating...

  • Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Wendy's Full time

    Why Wendy'sCrew employees provide exceptional customer service, exceeding customer expectations by delivering great tasting products in a friendly and courteous environment every day.Key ResponsibilitiesGreet each guest with a warm welcome and provide personalized service.Work effectively in a team environment to achieve collective goals.Understand and...

  • Customer Experience Solutions Architect

    4 days ago

    Norcross, Georgia, United States USAN Full time

    Job Overview:USAN is seeking a highly skilled Customer Experience Solutions Architect to help expand our CCaaS solutions focusing on Amazon. The ideal candidate will have deep domain-specific expertise in customer service technologies, including contact center cloud-based products, solution design, and implementation.Key Responsibilities:The Customer...

  • Customer Experience Solutions Architect

    1 week ago

    Norcross, Georgia, United States USAN Full time

    Job OverviewUSAN is seeking a Customer Experience Solutions Architect to expand our CCaaS solutions focusing on Amazon. This role will work with customers and sales account executives to solve complex customer challenges requiring expert knowledge and understanding of Cloud Contact Centers.The ideal candidate will define customer business use cases, build...

  • Customer Experience Solutions Architect

    1 week ago

    Norcross, Georgia, United States USAN Full time

    Job Overview:USAN is seeking a Customer Experience Solutions Architect to expand our CCaaS solutions focusing on Amazon. This role requires a technologist with deep domain-specific expertise to address advanced concepts and feature designs. The ideal candidate will work with customers and sales account executives to solve complex customer challenges that...

  • Corporate Sales Executive for Multifamily Properties

    2 weeks ago

    Norcross, Georgia, United States Elite Flooring Full time

    Job OverviewElite Flooring is a leading floor covering contractor seeking a Corporate Sales Executive to join our Multifamily Division. As a key member of our team, you will be responsible for developing and maintaining relationships with large multifamily property management companies and REITs within our service footprint.Key Responsibilities:Develop sales...

  • Customer Service Account Manager

    2 weeks ago

    Norcross, Georgia, United States EOTM - Partners Professional Full time

    Job OverviewEOTM - Partners Professional seeks a skilled Customer Service Account Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and account management to our clients.Key Responsibilities:Provide timely and effective customer service to clients via phone, email, and...