Hard Rock Security and Life Safety Expert

2 weeks ago

New York, New York, United States Hard Rock International (USA), Inc. Full time
About the Role

We are seeking a highly skilled and experienced Fire Safety Director to join our team at Hard Rock International (USA), Inc. in the United States.

Job Summary

The successful candidate will be responsible for ensuring the safety of all guests, employees, and visitors of the property. This includes protecting hotel, employee, and guest property from theft, misuse, or damage.

This role requires a professional with a strong background in security and life safety services, as well as excellent communication and leadership skills.

Key Responsibilities
  • Maintain a professional demeanor while leading staff and aiding customers, employees, visitors, and guests.
  • Monitor the environment, with the ability to detect suspicious and unsafe activity.
  • Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
  • Answer all phones in a professional manner and demonstrate ability to perform clear and audible announcements.
  • Permit authorized persons to enter property and monitor entrances and exits.
  • Know the facility/building policies and procedures, and enforce them within the limits of the position.
  • Follow established emergency action planning, procedures, fire protection, and safety standards.
  • Monitor alarms and systems as required.
  • May perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff, as required.
  • Test and inspect fire extinguishers and other fire protections devices to ensure compliance to fire and safety standards.
  • Discusses violations and unsafe conditions with site representative.
  • Prepares reports, such as inspections performed, standards violations, and recommendations for eliminating fire hazards.
  • Maintains records and logs, as required by law.
  • Maybe called upon to perform fire-fighting duties during emergencies.
  • May train others in fire emergency response plans.
  • Assists in fire drills, as required.
  • May perform other inspections, and safety duties as required.
  • May perform additional security services functions, as permitted under any required Security Officer license and as specified for the assigned site(s), in addition to Fire Inspector duties.
  • Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
  • Patrol all areas of the property according to procedures, ensuring security and safety, and that all facilities are in good working condition and appearance.
  • Enforce all property safety rules for guests and employees.
  • Operate radios according to procedures and in a professional manner.
  • Monitor employee entrance, checking identification for employees and permitting visitors according to sign in procedure.
  • Monitor security cameras and dispatch officers, as needed. Investigate incidents and complete incident reports accurately and completely, according to procedure.
  • Respond to emergencies, accidents, and other incidents, according to procedures.
  • Provide first aid, when applicable, as authorized and trained.
  • Investigate incidents and complete incident reports accurately and completely, according to procedure.
  • Assist managers moving items from a guest room without the guest present.
  • Maintain confidentiality of all information received on the job, including company, property, guest, and employee information.
  • Process lost and found items according to procedures.
  • Participate in the hotel's emergency response team.
  • Maintain positive and professional communication with all staff.
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand.
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information.

This is a salaried position, with a competitive salary range of $75,000 - $95,000 per year, depending on experience and qualifications.

The ideal candidate will have a minimum of 3 years of experience in a four or five star hotel's security department, with a focus on fire safety and life safety services.

In addition to relevant experience, the successful candidate must hold a valid New York State Security Guard License, as well as a Fire Safety Directors certification.

Education and Certifications
  • Secondary school degree preferred
  • New York State Security Guard License
  • Fire Safety Directors certification
What We Offer

We offer a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.

We also offer ongoing training and development opportunities to support your career growth and success.

Join our team and become part of a dynamic and innovative organization that values its employees and strives to deliver exceptional customer service.

Equal Opportunity Employer

Hard Rock International (USA), Inc. is an equal opportunity employer and welcomes applications from diverse candidates.

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