Risk Prevention Specialist

2 days ago

New York, New York, United States Hard Rock International (USA), Inc. Full time
Responsibilities
  • Maintain a professional demeanor while leading staff and aiding customers, employees, visitors, and guests
  • Maintain a visible presence in the facility / building assigned
  • Monitor the environment, with the ability to detect suspicious and unsafe activity
  • Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
  • Answer all phones in a professional manner and demonstrate ability to perform clear and audible announcements
  • Permit authorized persons to enter property and monitor entrances and exits
  • Know the facility / building policies and procedures, and enforce them within the limits of the position
  • Follow established emergency action planning, procedures, fire protection, and safety standards
  • Monitor alarms and systems as required
  • May perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff, as required
  • Test and inspect fire extinguishers and other fire protections devices to ensure compliance to fire and safety standards
  • Discusses violations and unsafe conditions with site representative
  • Prepares reports, such as inspections performed, standards violations, and recommendations for eliminating fire hazards
  • Maintains records and logs, as required by law
  • Maybe called upon to perform fire-fighting duties during emergencies
  • May train others in fire emergency response plans
  • Assists in fire drills, as required
  • May perform other inspections, and safety duties as required
  • May perform additional security services functions, as permitted under any required Security Officer license and as specified for the assigned site(s), in addition to Fire Inspector duties
  • Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
  • Patrol all areas of the property according to procedures, ensuring security and safety, and that all facilities are in good working condition and appearance.
  • Enforce all property safety rules for guests and employees.
  • Operate radios according to procedures and in a professional manner.
  • Monitor employee entrance, checking identification for employees and permitting visitors according to sign in procedure.
  • Monitor security cameras and dispatch officers, as needed. Investigate incidents and complete incident reports accurately and completely, according to procedure.
  • Respond to emergencies, accidents, and other incidents, according to procedures.
  • Provide first aid, when applicable, as authorized and trained.
  • Investigate incidents and complete incident reports accurately and completely, according to procedure.
  • Assist managers moving items from a guest room without the guest present.
  • Maintain confidentiality of all information received on the job, including company, property, guest, and employee information.
  • Process lost and found items according to procedures.
  • Participate in the hotel's emergency response team.
  • Maintain positive and professional communication with all staff.
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand.
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information.

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