Event Experience Associate
2 weeks ago
About the Role
As an Event Experience Associate at Hard Rock, you will be responsible for creating a memorable experience for our guests. You will be the face of our brand and play a key role in ensuring that every guest has an exceptional time.
Responsibilities
- Greet guests and escort them to their seats while providing information about our facilities and services
- Acknowledge and respond to all guest-related issues in a professional and courteous manner
- Continuously strive to exceed guest expectations by providing exceptional service and exceeding their expectations in all areas of the event experience
- Develop and maintain a thorough knowledge of all seat locations, concessions, restrooms, merchandising, and other pertinent areas within HRL
What We Offer
- A competitive salary range of $18-$22 per hour
- The opportunity to work in a fast-paced and dynamic environment with a global brand
- A comprehensive benefits package including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Discounts on merchandise and dining at Hard Rock properties
Requirements
- High school diploma or equivalent required; prior customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work a variety of shifts, including evenings, weekends, and holidays
- Availability to work a minimum of 20 hours per week
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