Event Experience Associate

2 weeks ago


New York, New York, United States Hard Rock Full time

About the Role

As an Event Experience Associate at Hard Rock, you will be responsible for creating a memorable experience for our guests. You will be the face of our brand and play a key role in ensuring that every guest has an exceptional time.

Responsibilities

  • Greet guests and escort them to their seats while providing information about our facilities and services
  • Acknowledge and respond to all guest-related issues in a professional and courteous manner
  • Continuously strive to exceed guest expectations by providing exceptional service and exceeding their expectations in all areas of the event experience
  • Develop and maintain a thorough knowledge of all seat locations, concessions, restrooms, merchandising, and other pertinent areas within HRL

What We Offer

  • A competitive salary range of $18-$22 per hour
  • The opportunity to work in a fast-paced and dynamic environment with a global brand
  • A comprehensive benefits package including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Discounts on merchandise and dining at Hard Rock properties

Requirements

  • High school diploma or equivalent required; prior customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Availability to work a minimum of 20 hours per week


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