Front Desk Agent

3 weeks ago

Miami Beach, Florida, United States YURBBAN WORLDWIDE, S.L Full time

About Yurbban Hospitality Group

We are a team passionate about service excellence, authenticity, and innovation. Our mission is to create lasting moments for our guests, and we're looking for someone to help us fulfill it.

Our Values

  • WOW: We strive to surprise in every detail, working with creativity, active marketing, and continuous innovation.
  • CONSCIOUS: We aim to improve the world through responsibility and sustainability, initiating and collaborating on social responsibility projects.
  • HONEST: We act ethically, making decisions that align with our culture, and transparency is a priority in all our actions and communications.
  • PASSION: We give our best in every challenge, having fun while putting ideas into action.
  • TEAM: We create together to achieve a shared goal, where every opinion counts.

Why Work with Us?

Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard, and we value creativity, social responsibility, and transparency.

Job Summary

We're looking for a Front Desk Agent / Night Auditor to join our team. As a key member of our hospitality team, you will play a crucial role in creating memorable guest experiences, starting with a warm welcome at check-in and ensuring that guests feel valued throughout their stay.

Responsibilities

  • Manage check-ins and check-outs efficiently, handling reservations, processing payments, and responding to guest inquiries with impeccable service.
  • During night shifts as a Night Auditor, take charge of daily financial audits, ensuring that all financial transactions are accurately recorded, and preparing reports for the next day's operations.
  • Address guest needs during the night, ensuring safety and security, and managing any issues that arise during the shift.
  • Collaborate closely with housekeeping, maintenance, and other departments to ensure smooth operations and that every guest has an exceptional experience.

What to Expect

If you're passionate about hospitality and enjoy solving technical challenges, we want to meet you. We're looking for someone who combines technical knowledge with excellent problem-solving skills, and who thrives in a dynamic environment where every day is an opportunity to make a difference.

Benefits

  • Career plan within the Group with opportunities for growth.
  • Regular afterworks.
  • Continuous training and innovation.
  • Permanent contract.
  • Collaborative and dynamic environment: You will work with a team committed to ensuring guest satisfaction.
  • Dental, vision, and life insurance.
  • Employee discount.
  • Paid time off & paid training.
  • Referral program.
  • Retirement plan.

Qualifications

  • Previous experience in night audit or similar roles in hospitality.
  • Knowledge of financial and administrative processes.
  • Excellent problem-solving skills.
  • Ability to work independently during the night shift.
  • Knowledge of hotel management systems.
  • Availability to work night shifts and weekends.
  • Fluency in English (additional languages are a plus).
  • Opera proven experience.

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