Customer Success Manager

1 week ago


Irvine, California, United States PriceSpider Full time
Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at PriceSpider. As a Customer Success Manager, you will be responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal.

Key Responsibilities:
  • Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
  • Lead customer retention initiatives and strategies.
  • Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
  • Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
  • Create success plans and conduct executive-level quarterly business reviews.
  • Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.
Requirements:
  • Bachelor's Degree or equivalent experience.
  • 0-2 years' experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms, and/or a SaaS company.
  • Proven ability to manage and grow a substantial book of business and share best practices with peers.
  • Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
  • Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
  • Project Management experience or skills are strongly desired.
  • Account planning is a plus.
  • Experience with Google Analytics and Digital Marketing are strongly desired.
  • Previous experience with performance-based compensation tied to sales/revenue and retention goals.
What We Offer:
  • Flexible work-from-home arrangements.
  • 401K Match.
  • Flexible vacation.
  • Medical/Dental/Vision.
  • 16 weeks of paid parental leave (US).
  • Technical stipend.
  • Professional development programs.
  • Wellness programs.

We are an equal opportunity employer that is committed to inclusion and diversity.


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