Technical Product Success Manager

4 days ago


Irvine, California, United States Viant Full time
About the Role

We are seeking a highly skilled Technical Product Success Manager to join our team at Viant. As a Technical Product Success Manager, you will be responsible for driving customer satisfaction and retention by optimizing our support processes and reducing customer support tickets.

Key Responsibilities
  • Lead the effort to ensure the success of our technical products
  • Utilize expertise in scaling programs to optimize support processes and reduce customer support tickets
  • Collaborate with leaders from the Cloud Reliability, Runtime, and Platform teams to align support strategies and improve product performance
  • Work closely with Programmatic Account Specialists to address customer needs and provide efficient solutions
  • Leverage technical knowledge to understand and translate customer requirements and challenges to our engineering teams
  • Gather customer feedback and provide input to the product development process based on customer needs and requirements
  • Monitor key performance indicators (KPIs) to measure and improve the success of our technical products
Requirements
  • 3-6 years of customer or technical support experience
  • Proficiency in Excel and intermediate to advanced SQL
  • Evidence of scaling programs and optimizing support processes to reduce customer tickets
  • Bachelor's degree or equivalent work experience
  • Ad tech experience preferred
What We Offer

At Viant, we invest in our employees' professional growth and well-being. We offer a range of benefits, including fully paid health insurance, paid parental leave, and unlimited PTO. We are an equal opportunity employer and make employment decisions on the basis of merit. We prohibit unlawful discrimination against employees or applicants based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws.



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