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Technical Solutions Specialist

2 months ago

Durham, North Carolina, United States Cisco Full time

Position Overview:

We are seeking a talented Pre-sales Solutions Engineer to join our Global Enterprise Segment, focusing on delivering exceptional support to one of Cisco's premier global accounts. In this pivotal role, you will work closely with sales colleagues and cross-functional teams to design and showcase Cisco's innovative architectures and solutions, empowering our clients to address intricate challenges and achieve strategic business objectives.

Your Role:

As a Solutions Engineer in the GES Premier Area, you will be instrumental in driving customer success. Your technical expertise will enable you to effectively position, demonstrate, and sell solutions that yield tangible outcomes and enhance customer value.

Key Responsibilities:

  • Technology Acumen: Stay informed about the latest technologies within our portfolio. Understand market dynamics and Cisco's solutions, including customer advantages, partner ecosystem, competitive edges, and long-term strategies. Tailor Cisco solutions to fit customer environments, maximizing value through comprehensive messaging and sales strategies.
  • Sales Engagement: Recognize market needs and encourage customers to adopt new technologies that will transform their businesses. Build trusted relationships with both technical and business stakeholders, presenting cross-architecture solutions through demonstrations, technical updates, and strategic planning.
  • Leadership and Education: Educate customers, partners, and internal teams about Cisco's solutions and unique differentiators. Collaborate across various technology domains to promote integrated solutions, and share insights through blogs, case studies, and best practices.
  • Team Collaboration: Engage with extended teams to address complex customer needs and share best practices. Leverage tools and resources to enhance customer trust and intimacy, ensuring a seamless transition from pre-sales to post-sales support.
  • Performance Measurement: Utilize tools such as SFDC and other domain-specific applications to track success and provide visibility into activities and initiatives.

Qualifications:

We prefer candidates with over 5 years of relevant pre-sales experience, particularly those with a background in Cisco products or key competitor offerings. A degree in Electrical Engineering or Computer Science, along with Cisco certifications such as CCNP, CCDP, or CCIE, is highly desirable.

Why Join Cisco?

At Cisco, we celebrate diversity and strive for an inclusive environment where everyone can thrive. Our commitment to innovation and community support is at the core of our mission. Join us in shaping a digital future that connects people and empowers businesses worldwide.