Fixed Operations Manager

4 weeks ago


Bethesda, Maryland, United States OURISMAN AUTOMOTIVE GROUP Full time

Job Title: Fixed Operations Manager

Job Summary:

Ourisman Automotive Group is seeking a skilled Fixed Operations Manager to oversee the delivery of exceptional vehicle maintenance and repair services to our customers. The ideal candidate will possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction and team collaboration.

Key Responsibilities:

  • Greet customers and assess their vehicle service needs in a friendly and professional manner.
  • Schedule appointments and communicate work orders to technicians, ensuring timely and accurate repairs and maintenance.
  • Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
  • Provide accurate cost estimates and obtain customer authorization before initiating repairs.
  • Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
  • Maintain detailed records of all customer interactions, services performed, and parts used.
  • Promote dealership services and products to enhance customer satisfaction and drive business growth.

Requirements:

  • Previous experience as a Fixed Operations Manager or in a similar role in the automotive industry is preferred.
  • Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
  • Familiarity with automotive service software and Microsoft Office Suite.
  • Basic understanding of automotive systems and repair procedures.

Benefits:

  • Health, dental, and vision insurance
  • Life insurance options
  • Short-term and Long-term disability insurance
  • 401(k) plan with company match
  • Paid time off and holiday leave
  • Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.



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