Customer Success Representative

4 days ago

Houston Texas, United States Empower Pharmacy Full time
About the Role

Empower Pharmacy is seeking a highly skilled and dedicated Customer Success Manager to join our team. As a key member of our organization, you will play a pivotal role in ensuring our provider accounts are well-supported and satisfied, aligning directly with our values of people, service, quality, and innovation.

Key Responsibilities
  • Product Knowledge: Possess detailed knowledge of pharmaceutical products and compounding, staying up to date on new products and regulatory changes.
  • Customer Service: Demonstrate superior customer service and maintain relationships with assigned provider accounts.
  • Account Management: Monitor account sales metrics across the entire organization, updating each CRM profile with detailed and accurate information.
  • Communication: Maintain a minimum number of high-volume outgoing communications, following established sales operating procedures and best practices.
  • Sales Strategies: Implement planned sales strategies based on analytics and customer requests, communicating facts and never making invalidated claims.
  • Performance: Meet all performance expectations and regularly exceed sales goals.
Requirements
  • Education: High school diploma or equivalent, required. Bachelor's degree with a minimum of 3 years of previous experience in customer service, clinical administration, or related sales experience preferred.
  • Skills: Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies. Ability to interact effectively with diverse customers via phone and email with excellent verbal and written communication skills.
  • Software: Proficiency with Microsoft Office 365 and experience with CRM software (Salesforce).
Benefits
  • No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
  • Onsite Health & Wellness: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
  • Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
  • Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
  • Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
  • FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
  • Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
  • Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

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