Current jobs related to Senior Customer Success Strategist - Houston, Texas - Tekmetric

  • Senior Financial Strategist

    5 days ago

    Houston, Texas, United States Madison Professional Group- Financial Advisory Recruiters Full time

    Role SummaryWe are seeking a highly skilled Senior Financial Strategist to join our team at Madison Professional Group. As a Senior Financial Strategist, you will be responsible for developing and executing comprehensive wealth management plans for our clients.Key Responsibilities:Build and Maintain Client RelationshipsDevelop and Execute Wealth Management...

  • Customer Success Strategist

    3 weeks ago

    Houston, Texas, United States Enverus Full time

    Customer Success ManagerEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit.As a Customer Success Manager at Enverus, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from our...

  • Senior Marketing Strategist

    2 weeks ago

    Houston, Texas, United States Matrix Service Company Full time

    Job Title: Senior Marketing StrategistMatrix Service Company is seeking a Senior Marketing Strategist to execute the Company's sales and marketing strategy to drive revenue- and lead-generation by promoting our top end-markets through content and campaign creation within the engineering, construction, procurement space.Key Responsibilities:Develop content...

  • Senior Commercial Strategist

    4 days ago

    Houston, Texas, United States Pacifica Continental Full time

    Job Title: Senior Commercial StrategistJob Summary:Pacifica Continental is seeking a Senior Commercial Strategist to drive business growth and maximize value of existing assets. The ideal candidate will possess excellent analytical and communication skills, with a strong understanding of financial investment and risk management models.Key...

  • Senior Cloud Financial Strategist

    1 week ago

    Houston, Texas, United States Amazon Full time

    Job DescriptionAre you passionate about helping organizations transform their financial management processes to take advantage of cloud computing? Do you have expertise in cloud cost management and optimization? We're seeking a Senior FinOps Strategist to join our team at Amazon, where you'll work with customers to help them leverage the full economic...

  • Senior Financial Strategist

    1 week ago

    Houston, Texas, United States Madison Professional Group- Financial Advisory Recruiters Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Financial Strategist to join our team at Madison Professional Group- Financial Advisory Recruiters. As a key member of our financial advisory team, you will be responsible for developing and implementing comprehensive wealth management plans for our clients.Key Responsibilities:Client...

  • Senior Tax Strategist

    4 days ago

    Houston, Texas, United States Jobot Full time

    Job Title: Senior Tax StrategistJob Summary:We are seeking a highly skilled Senior Tax Strategist to join our team at Jobot. As a key member of our tax department, you will be responsible for managing all state and local tax matters, ensuring compliance with tax laws, and providing strategic tax planning.Key Responsibilities:Manage all aspects of state and...

  • Customer Success Strategist

    3 weeks ago

    Houston, Texas, United States Dell Technologies Full time

    Customer Success ManagerAt Secureworks, we're committed to helping our customers achieve their goals and drive business value. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our software and services.Key Responsibilities:Build and maintain strong relationships with our strategic accounts,...

  • Customer Success Strategist

    1 week ago

    Houston, Texas, United States PCS Software Full time

    About PCS SoftwarePCS Software is a leading provider of innovative Transportation Management System (TMS) solutions. Our mission is to drive the success of our customers through cutting-edge technology and exceptional customer support.Job Title: Customer Success SpecialistWe are seeking a highly motivated and experienced Customer Success Specialist to join...

  • Senior Sales Strategist

    4 days ago

    Houston, Texas, United States The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled Sales Strategist to join our team at The Cigna Group. As a Senior Sales Strategist, you will be responsible for developing and implementing sales strategies for targeted key accounts in a plan, a territory, or a specified geographic area.Key ResponsibilitiesDevelop and implement sales strategies for targeted key...

  • Senior Cloud Financial Strategist

    2 weeks ago

    Houston, Texas, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior FinOps Strategist to join our AWS WWPS Customer Enablement Organization. As a key member of our team, you will play a critical role in helping our customers transform their financial management processes to take full advantage of the cloud.Key ResponsibilitiesDevelop scalable programs and success metrics...

  • Senior Customer Success Manager

    3 weeks ago

    Houston, Texas, United States Proofpoint Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Proofpoint. As a Senior Customer Success Manager, you will be responsible for ensuring that our customers realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.Key...

  • Senior Proposal Strategist

    5 days ago

    Houston, Texas, United States Burns & McDonnell Full time

    About 1898 & Co.1898 & Co. is a business, technology, and security consultancy that combines real-world experience with forward-thinking solutions. We help organizations future-proof their operations by transforming data into actionable insights across the entire asset life cycle, aligning their goals with sustainable and impactful outcomes.Job Overview:The...

  • Wealth Strategist

    2 weeks ago

    Houston, Texas, United States Fidelity Investments Full time

    Job Title: Wealth StrategistWe are seeking a highly skilled Wealth Strategist to join our team at Fidelity Investments. As a Wealth Strategist, you will be responsible for providing expert financial guidance to our clients, helping them achieve their long-term financial goals.About the RoleThis is a unique opportunity to work with a leading financial...

  • Senior Customer Success Manager

    2 weeks ago

    Houston, Texas, United States Proofpoint Full time

    Job DescriptionAt Proofpoint, we're seeking a highly skilled and experienced Senior Customer Success Manager to join our team. This role is critical in ensuring our customers realize the full value of our products and services, ultimately driving renewals and add-on transactions.Key ResponsibilitiesMeet regularly with customers to review product adoption and...

  • Marketing Strategist

    4 weeks ago

    Houston, Texas, United States Private Full time

    Job Title: Marketing StrategistWe are seeking a highly skilled Marketing Strategist to join our team at Private. As a key member of our marketing department, you will be responsible for developing and implementing comprehensive marketing plans that drive business growth and revenue.Key Responsibilities:Develop and execute marketing strategies that align with...

  • Digital Content Strategist

    1 week ago

    Houston, Texas, United States Dottob Full time

    Job Title: Digital Content StrategistWe are seeking a highly skilled Digital Content Strategist to join our team at Dottob. As a Digital Content Strategist, you will be responsible for creating and implementing a comprehensive content strategy that drives engagement and growth across our social media channels.Key Responsibilities:Develop and execute a...

  • Product Development Strategist

    5 days ago

    Houston, Texas, United States Vendavo Full time

    We are seeking a seasoned Product Development Strategist to join our team at Vendavo. As a key member of our product management team, you will be responsible for defining and driving product development for multiple high-growth, high-visibility products. You will work closely with our cross-functional teams to ensure that our products deliver a delightful...

  • Digital Innovation Strategist

    3 weeks ago

    Houston, Texas, United States Diverse Lynx Full time

    Job Title: Digital Innovation StrategistLocation: RemoteType: ContractJob Description:Key Responsibilities:Develop and execute a digital innovation strategy aligned with the company's goals and objectives.Lead proof of concept projects to test and validate new ideas from ideation to implementation.Contribute to projects: hands-on support to running programs...

  • Customer Success Analyst Senior

    4 weeks ago

    Houston, Texas, United States ENGIE North America Inc. Full time

    Job SummaryThe Customer Success Analyst Senior is a key member of our team, responsible for building and maintaining strong relationships with our customers. This role requires a deep understanding of our customers' needs and a passion for delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer engagement strategies to...

Senior Customer Success Strategist

2 months ago

Houston, Texas, United States Tekmetric Full time
About Tekmetric

Tekmetric is a cloud-based auto-repair shop management system that emphasizes a user-friendly workflow and a contemporary approach to customer service. We prioritize transparency, integrity, and innovation, all while maintaining a service-oriented mindset that places our customers at the forefront.

Established in Houston, Texas, Tekmetric has been delivering dependable and prompt customer service to auto shops since its inception. Our team is expanding rapidly, yet our commitment to listening to our customers remains a fundamental principle.

We are in search of driven individuals to enhance our industry-leading team. Our focus is on developing software that is more intuitive, creating integrations that simplify our customers' experiences, refining internal processes for smoother operations, and fostering robust partnerships with top industry players.

Our customers appreciate our products, and we take pride in serving them while embarking on this collaborative journey.

Key Responsibilities

As an early member of the new Customer Success Management team, the Enterprise Customer Success Manager (CSM) will thrive in the dynamic environment of a rapidly growing company, contributing to our evolution as we advance to the next phase of our business.

This position will collaborate with various teams, including Onboarding, Customer Support, and Product, to ensure successful customer launches, manage expectations effectively, drive customer outcomes, and promote feature adoption while overseeing the long-term relationship as their Tekmetric advisor. Responsibilities include:
  • Oversee the complete customer lifecycle from Onboarding to contract renewal for a designated portfolio of large Mid-Market and Enterprise clients.
  • Establish, nurture, and manage relationships with diverse stakeholders, from end-users to executive teams, tailored to the specific needs of each customer.
  • Participate in regular customer Tech Committee meetings, representing Tekmetric and providing necessary updates, along with conducting Executive Business Reviews (EBRs).
  • Guide the technical custom development process by identifying requirements and communicating them effectively to internal technical teams.
  • Collaborate across departments to ensure customer feedback is integrated into product development, addressing customer concerns and requests.
  • Attend customer-sponsored and Tekmetric-sponsored industry events, representing the Customer Success Management function.
  • Proactively manage escalations for significant customer issues, ensuring timely updates are provided throughout the resolution process.
  • Utilize available tools (e.g., Looker, Hubspot) to identify best practices and opportunities for enhancing production adoption and usage, resulting in time savings or increased ARR for the customer.
  • Create training materials and presentations, conducting training and enablement sessions for customer champions, trainers, and end-users.
  • Develop and maintain success plans with key stakeholders at both Tekmetric and the customer organization.
  • Assist in establishing processes and resources that facilitate the ongoing scaling of the Customer Success organization.
Qualifications
  • 3-5 years of experience in the industry or B2B enterprise SaaS within a high-growth environment is highly preferred.
  • Bachelor's Degree is preferred.
  • Willingness to travel approximately 10% of the time.
  • Project Management Professional (PMP) certification is preferred.
  • Relationship Management: Proven ability to cultivate and sustain positive relationships with customers, identifying growth opportunities and resolving complaints.
  • Project Management: Capable of planning and executing customer projects, including launch preparation and collaboration with Product and Development on integration configurations and customizations.
  • Stakeholder Alignment: Ability to evaluate customers' organizational structures to drive value.
  • Self-Motivated: Demonstrated proactive outreach and service to the assigned customer portfolio.
  • Detail-Oriented: Highly organized and systematic, ensuring all issues are resolved thoroughly.
  • Data-Driven: Ability to leverage metrics and objective assessments to evaluate customer success and identify improvement opportunities.
  • Customer-Centric: Committed to delivering an exceptional customer experience and focused on ensuring a positive journey throughout.
Who You Are

Successful candidates will embody many of the characteristics reflected in our core values:
  • Build Things That Matter: A passion for creating or enhancing processes that make a meaningful impact.
  • Entrepreneurial Spirit: Eager to learn and adapt in a fast-paced, startup-like environment, demonstrating self-direction and leadership.
  • Open-Mindedness: Embracing new ideas and supporting others in realizing their visions, with a strategic and analytical mindset.
  • Team-Oriented: Valuing the success of individuals as a collective achievement, demonstrating integrity and confidentiality in a growing organization.
What We Offer:

Healthcare Insurance and Leave:
  • Flexible and remote work options.
  • Generous paid time off.
  • Comprehensive leave programs for various life events, including maternity, paternity, and medical leave.
  • Excellent Medical, Dental, Vision, and Prescription Drug Coverage.
Financial Benefits:
  • 401(k) Retirement Savings Plan with a 6% employer match.
  • Employer-paid Short-Term Disability, Long-Term Disability, Life, and AD&D Insurance Programs.
  • Up to $60 monthly for wellness-related expenses.
  • Education Assistance for undergraduate, graduate, and continuing education courses.
Most importantly, we have a fantastic team of colleagues, a vibrant office culture, and numerous engaging activities.

Tekmetric is an equal opportunity employer. We are committed to hiring dedicated individuals, regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We believe that when our employees feel valued and included, they can be more innovative and successful.

We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and enjoy the benefits of employment. Please reach out to request accommodations.