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Regional Director of Customer Success and Operations

2 months ago

Houston Texas, United States PharmScript, LLC Full time
About the Role

We are seeking a highly skilled and experienced Regional Director to join our Customer Success team at PharmScript, LLC. As a key member of our leadership team, you will be responsible for providing functional supervision of Customer Success Representatives and ensuring that our customers achieve their desired outcomes.

Key Responsibilities
  • Partner with assigned nursing facilities to ensure customer satisfaction with pharmacy services
  • Effectively collaborate with leaders throughout operations to deliver additional value to contracted long-term care facilities
  • Ensure facility regulatory compliance and conformance to all applicable State and Federal Laws related to medication distribution from PharmScript
  • Conduct inspections of all drug storage areas per Federal & State Regulations
  • Assist facility in monthly routine pharmacy inventory and audits
  • Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus
  • Educate administrators, DONs and LTC facility staff on pharmacy cost management
  • Promote guidelines for medical necessity and high cost/dangerous medications for residents
  • Advise facility staff regarding preferred medication covered by Medicaid and Medicare Part D
  • Ensure pharmacy policy and procedures are in place throughout facility operations
  • Educate licensed staff on company policy and procedure, and company protocol via in-servicing
  • Prepare facility for annual state survey
  • Inspect, replenish, troubleshoot automated dispensing machines
  • Arrange presentations and represent services the company provides for current and prospective customers
  • Review/Audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits
  • Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses
  • Maintain viable relationships with administrators, DONs, and licensed staff
Requirements
  • High school education with 10 years as a pharmacy technician or bachelor's degree in business or another related field
  • 5 years in a senior operational leadership role
  • 5 years of progressive project management experience
  • Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry
  • Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem-solving, and strategic thinking skills
  • Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software
Travel and Work Environment

Travel is required to provide oversight to ongoing projects, including implementations and deployments. The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

Benefits

PharmScript, LLC offers a robust suite of benefits to support employees and their families, including health and wellness benefits, paid time off, retirement planning, and employee discounts.