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Client Relationship Specialist
2 months ago
At First Federal Savings Bank, our commitment to our members and communities has been unwavering for over a century. We pride ourselves on fostering a workplace culture that emphasizes meaningful contributions and community service, all while offering a range of benefits that come with being part of Idaho's only mutual bank—where our account holders are our priority.
Eligible employees at First Federal Savings Bank enjoy a comprehensive benefits package that includes paid time off, health, dental, and vision insurance, a 401(K) retirement plan, educational support, life insurance, and long-term disability coverage.
Additionally, we encourage our employees to engage in community service through paid hours and our Pay-It-Forward initiative, which has enabled the First Federal Foundation to donate over $1.4 million to local non-profits since 2003. If you seek a fulfilling career with a team dedicated to community impact, consider joining us.
Key Responsibilities
- Build and nurture strong customer relationships by delivering personalized service tailored to each banking client's unique needs.
- Guide customers through the process of opening and managing personal and business accounts, including checking, savings, and time deposits.
- Evaluate customer applications, analyze financial information, and recommend suitable financial products while ensuring clear communication throughout the process.
- Clarify loan terms and conditions, keeping customers informed at every stage.
- Authorize loans within designated limits and escalate applications exceeding those limits to management for further review.
- Possess a comprehensive understanding of all bank products and services to effectively address customer needs.
- Stay informed about competitors' offerings and maintain a strong grasp of banking products and services.
- Deliver exceptional customer service to all clients, fostering a positive workplace atmosphere.
- Exercise independent judgment in recommending loans and products in alignment with bank policies.
- Initiate, review, and approve wire transfer requests as necessary.
- Review legal documentation as required and ensure compliance with banking regulations.
- Conduct credit checks and validate borrower information as needed for loan requests.
- Coordinate with the central appraisal department to order appraisals when appropriate.
- Assist in the preparation of loan packages in accordance with bank standards.
- Stay updated on new legislation and regulations impacting consumer lending policies.
- Provide insights on the status of consumer loans and marketing strategies based on current and historical data.
- Address inquiries from applicants, realtors, and other referral sources, resolving customer complaints promptly.
- Complete all required logs and reports as mandated by management.
- Achieve or surpass established sales, cross-sell, and referral objectives as applicable.
- Adhere to the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and maintain registration with the NMLS, with annual renewal as required.
- Perform all job duties while ensuring compliance with relevant banking laws and regulations.
- Participation in community events to promote the bank is expected.
A high school diploma or equivalent, along with a minimum of one year of experience in consumer lending and account management.
Preferred Qualifications
Two years of experience in consumer lending and retail banking, with a proven track record of meeting and exceeding performance goals.
First Federal Savings Bank is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
