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Front Desk Hospitality Agent

1 month ago

Phoenix, Arizona, United States Sonder Holdings, Inc. Full time
Job Title: Front Desk Hospitality Agent

Sonder Holdings, Inc. is seeking a highly skilled and experienced Front Desk Hospitality Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality and service.

Key Responsibilities:
  • Provide exceptional guest service and support to ensure a seamless and enjoyable experience for our guests.
  • Manage the front desk operations, including check-in, check-out, and guest communication.
  • Assist with guest issues and concerns, and resolve them in a timely and professional manner.
  • Collaborate with the housekeeping team to ensure that guest rooms and common areas are clean and well-maintained.
  • Support the sales team with administrative tasks and provide insights on guest preferences and feedback.
Requirements:
  • 2+ years of experience in hospitality, customer service, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.