Front Desk Representative
3 weeks ago
The Front Desk Agent is a vital member of our team at CSM Corporation, responsible for delivering exceptional guest experiences at our Hilton Garden Inn in downtown Phoenix. To excel in this role, you will need to anticipate and respond to guests in a friendly and positive manner, providing solutions to ensure guest satisfaction and exceed their expectations.
Key Responsibilities:
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary
- Follow proper selling techniques and ensure strategies are utilized to maximize room revenues
- Monitor room availability, follow restrictions, and all booking policies and procedures
Requirements:
- High school diploma or GED required
- 1+ years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
This role requires a customer-focused individual who is able to work in a fast-paced environment and provide exceptional guest service. If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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