Front Desk Agent and Night Audit

4 days ago


Phoenix, Arizona, United States Springhill Phoenix Full time
Front Desk Agent and Night Audit Job Summary

As a Front Desk Agent and Night Audit at Springhill Phoenix, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless stay for our guests. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Register guests, make and modify reservations, and handle hotel operator and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups and closed-out dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
  • Be familiar with all Aimbridge Hospitality policies and house rules, as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or a related field preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
  • Operational knowledge of Microsoft Office suite.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Holds an understanding of hotel products and guest services (i.e., lifestyle, full-service resort, etc.).
  • Ability to participate in the creation of an enjoyable work environment.


  • Phoenix, Arizona, United States Sunridge Hotel Group Full time

    {"title": "Night Auditor Front Desk Agent", "description": "Job SummaryWe are seeking a Night Auditor Front Desk Agent to join our team at Sunridge Hotel Group. As a Night Auditor Front Desk Agent, you will be responsible for providing exceptional guest service, handling night audit duties, and maintaining the highest level of professionalism.Key...

  • Front Desk Agent

    4 weeks ago


    Phoenix, Arizona, United States linkpostdirectory Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and...

  • Front Desk Agent

    4 weeks ago


    Phoenix, Arizona, United States The Camby, Autograph Collection Full time

    Job Title: Front Desk AgentAre you a people-oriented individual with a passion for delivering exceptional guest experiences? We are seeking a Front Desk Agent to join our team at The Camby, Autograph Collection. As a Front Desk Agent, you will be the friendly face that welcomes and assists our guests throughout their stay, ensuring a seamless and memorable...


  • Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn & Suites Phoenix Midtown. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Welcome...


  • Phoenix, Arizona, United States Andaz Scottsdale Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Overnight Front Desk Agent to join our team at Andaz Scottsdale Resort & Bungalows. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's overnight front desk functions.Key ResponsibilitiesAudit the daily guest ledger to ensure accuracy...


  • Phoenix, Arizona, United States Sonder Holdings, Inc. Full time

    Job Title: Front Desk Hospitality AgentSonder Holdings, Inc. is seeking a highly skilled and experienced Front Desk Hospitality Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality and service.Key...


  • Phoenix, Arizona, United States CSM Corporation Full time

    Front Desk Agent RoleThe Front Desk Agent is a key member of our team at the Hilton Garden Inn in downtown Phoenix. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Anticipate and meet the needs of our guestsProvide solutions to ensure...


  • Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role in ensuring the accuracy and integrity of hotel operations. As a Night Auditor, you will be responsible for the preparation and disposition of all Night Audit work, including front desk operations during the overnight shift.Key Responsibilities:Register guests and make reservationsPrepare daily reports and...


  • Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Front Desk Agent RoleWe are seeking a skilled Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience.Key Responsibilities:Register guests and process check-in/check-out proceduresProvide accurate and timely...


  • Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Aimbridge HospitalityWe are seeking a skilled and detail-oriented Night Auditor/Overnight Front Desk Agent to join our team at the Hilton Phoenix Tapatio Cliff Resort.Key Responsibilities:Greeting and Welcoming Guests: Provide exceptional customer service to all guests approaching the Front Desk.Telephone Switchboard Management: Ensure the proper operation...


  • Phoenix, Arizona, United States free-classifieds-usa Full time

    Front Desk Agent Overnight Job DescriptionWe are seeking a skilled and friendly Front Desk Agent Overnight to join our team at JW Marriott Phoenix Desert Ridge Resort & Spa.Key Responsibilities:Provide exceptional guest service and create a memorable experience for our guests.Process operational needs, address guest requests, and complete reports in a timely...

  • Front Desk Supervisor

    4 weeks ago


    Phoenix, Arizona, United States DoubleTree Suites Phoenix Airport Full time

    Job DescriptionDoubleTree Suites Phoenix Airport is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front office operations, and leading a team of front desk agents.Key Responsibilities:Manage front office operations,...


  • Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at the Springhill Phoenix. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Greet and welcome...

  • Front Desk Manager

    1 month ago


    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott Phoenix Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide...


  • Phoenix, Arizona, United States Real Hospitiality Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all...

  • Front Desk Supervisor

    2 months ago


    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott Phoenix Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide...


  • Phoenix, Arizona, United States Real Hospitiality Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...


  • Phoenix, Arizona, United States Real Hospitiality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all interactions.Key...


  • Phoenix, Arizona, United States Highgate Hotels Full time

    Job Title: Guest Services Agent/Front DeskWe are seeking a highly skilled and customer-focused Guest Services Agent/Front Desk to join our team at the Scottsdale Plaza Resort. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their...


  • Phoenix, Arizona, United States Springhill Phoenix Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springhill Phoenix. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in a friendly and...