Customer Support Specialist

5 days ago


Washington, Washington, D.C., United States Percepta House Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Percepta House in Washington, DC. The estimated annual salary for this role is $54,000 - $65,000.

Key Responsibilities:
  • Customer Interaction:
    • Respond to customer inquiries via phone, live chat, or in-person.
    • Provide accurate information about products and company policies.
  • Problem Resolution:
    • Address customer complaints promptly and professionally.
    • Escalate complex issues to the appropriate departments while ensuring follow-up.
  • Documentation and Reporting:
    • Maintain detailed records of customer interactions.
    • Prepare reports on recurring issues to aid in process improvement.
Qualifications and Skills:
  • A high school diploma or equivalent (required); an associate or bachelor's degree (preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Patient, empathetic, and a customer-first mindset.
  • Proficient in Microsoft Office Suite or similar tools.


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