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Customer Service Representative

2 months ago

Toledo, Ohio, United States Toledo Area Regional Transit Authority Full time
Job Summary

We are seeking a highly skilled and customer-focused Information Operator to join our team at the Toledo Area Regional Transit Authority (TARTA). As a key member of our operations team, you will be responsible for providing exceptional customer service, communicating effectively with the public, and ensuring the smooth operation of our transportation services.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via phone, email, and in-person.
  • Schedule passenger trip data and maintain accurate and up-to-date information.
  • Coordinate with TARTA staff to ensure seamless communication and service delivery.
  • Develop and maintain knowledge of TARTA's service area, routes, and schedules.
  • Collaborate with colleagues to resolve customer issues and improve service quality.
  • Perform other related duties as assigned to support the efficient operation of our transportation services.
Requirements
  • High school diploma or equivalent required.
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.
  • Strong computer skills and ability to adapt to new software and technology.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Physical demands include sitting, talking, and hearing, with occasional standing, walking, and lifting up to 10 pounds.
What We Offer

TARTA is an Equal Employment Opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.