Front Desk Associate

2 days ago

Albuquerque, New Mexico, United States Atrium Hospitality Full time
Front Desk Associate

At Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in our guests' needs.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Assist guests with sending and receiving faxes, packages and mail.
  • Help to resolve problems through recovery when things aren't quite right.
  • Be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.
  • Value everyone's contribution to the team, and we will value your contribution as a key part of our success.
  • Look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions.
  • Fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant as needed.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Requirements:
  • High school diploma or equivalent.
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people.
  • This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
  • The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary.
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift.
  • Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
What We Offer:
  • Daily Pay.
  • Significant Travel Discounts on Marriott and/or Hilton properties.
  • 401k Plans.
  • Medical Insurance.
  • Other property specific benefits.

We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleos y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales.

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