Night Auditor/Front Desk Coordinator
21 hours ago
We are seeking a highly skilled and detail-oriented Night Auditor/Front Desk professional to join our team at Sheraton Albuquerque Uptown. As a key member of our front desk operations, you will be responsible for providing exceptional customer service, managing front desk operations, and performing night audits to ensure accuracy and compliance.
Key Responsibilities- Provide excellent customer service to guests, responding to their needs, requests, and complaints in a timely and professional manner.
- Manage front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
- Perform night audits to ensure accuracy and compliance, including balancing accounts, posting charges, and reconciling room and tax audits.
- Work closely with the management team to complete reports and provide insights to improve front desk operations and customer service.
- Collaborate with other departments to ensure seamless communication and coordination.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in a front desk or night audit role, preferably in a hotel or hospitality setting.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
We offer a competitive salary and benefits package, including medical, dental, and 401(k) plans. We also provide opportunities for professional growth and development, as well as a positive and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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