Senior Outreach Customer Service Representative

2 months ago


Arlington, Virginia, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled and experienced Senior Outreach Customer Service Representative to join our team at MAXIMUS. As a key member of our customer service team, you will be responsible for providing exceptional customer service to clients and community members regarding various Texas Health and Social Services Programs.

Key Responsibilities
  • Provide effective customer service via telephone and in-person to clients and community members.
  • Identify, develop, and build relationships with community, state, and faith-based organizations to enhance presence in the community.
  • Conduct outreach presentations to recipients and community members within a specific territory or initiative.
  • Present program education and enrollment options to recipients to encourage recipient action.
  • Retrieve, research, and analyze data from multiple databases to answer client concerns.
  • Document activity in automated systems and report outcomes on a daily/weekly basis.
Requirements
  • High school diploma or GED required and 1+ years of relevant professional experience required.
  • Bilingual preferred (Spanish/English).
  • Required to travel within the region assigned.
  • Proficient in Microsoft Office products.
  • Knowledge of Excel required.
Why Work with MAXIMUS?

At MAXIMUS, we offer a competitive compensation package, comprehensive insurance coverage, and a range of benefits to support your career growth and well-being.



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