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Chesapeake, Virginia, United States City of Chesapeake Full timeJob SummaryThis position provides complex clerical support to the Community Program Specialists within the Human Services Division of Community Programs. The Office Specialist will be responsible for maintaining the office, providing customer service, and performing various administrative tasks.Key ResponsibilitiesProvide administrative support to the...
Family Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Shelter Operations Coordinator to join our team at ForKids. As a key member of our operations team, you will play a critical role in ensuring the safety and well-being of families living at our shelter.
Key Responsibilities- Residential Operations
- Respond to family emergencies in a timely and professional manner, adhering to agency protocol.
- Answer front desk phone calls and handle inquiries in a courteous and professional manner.
- Complete all necessary shift documentation, including accurate and timely reporting.
- Document consistently and accurately, completing all relevant forms as needed.
- Perform light clerical tasks, including data entry, collation, and copying, as requested.
- Respond to residents' service needs as instructed by Case Managers and other services staff.
- Attend services team meetings or trainings as directed by supervisor.
- Ensure household laundry is laundered, maintained, and stored appropriately.
- Organize and oversee the donation closet.
- Coordinate and facilitate volunteers needed for shelter activities and volunteer projects, in conjunction with the agency's Volunteer Coordinator and facilities team.
- Maintain ongoing communication with other Shelter Assistants, Shelter Operations Manager, and/or Program Manager to ensure tasks are prioritized appropriately and pertinent information is shared with the appropriate parties.
- Maintenance and Safety
- Oversee the cleanliness of the emergency shelter.
- Clean and prepare rooms for incoming residents, following bed bug protocol.
- Ensure resident rooms are safe and clean by performing regular room inspections and informing Case Managers of safety concerns or cleanliness issues.
- Monitor alarms and security systems in accordance with agency protocol.
- Make routine inspections of the property and address maintenance and repair needs.
- Perform minor shelter facility repairs and maintenance needs, such as replacing light bulbs and plunging toilets.
- Ensure shelters are operated and maintained in compliance with applicable safety requirements.
- Conduct regular rounds to ensure outlet plugs are secured properly and perform routine checks to ensure screens are secured, smoke detectors are working, etc.
- Ensure evacuation maps, exit signs, and other safety postings are prominently displayed in appropriate locations and kept up to date.
- Ensure interior and exterior premises are kept clean by removing trash, keeping the trash area cleared of debris, and picking up litter as needed.
- Complete severe weather preparations in coordination with the Operations team and ensure all necessary supplies are on site prior to inclement weather.
- Customer Service and Financial Management
- Provide service to internal and external customers according to standards outlined in the ForKids Customer CARE Manual.
- Use agency resources (financial and non-financial) prudently and acknowledge and follow financial policies of the agency.
- Grants Data Management and Community Engagement
- Accurately complete all required data reporting in accordance with established guidelines.
- Participate in all scheduled data collection trainings.
- Participate in development and fundraising activities as needed and requested, such as meeting with donors, providing tours, and attending fundraising events.
- Regularly engage, support, and collaborate with volunteers to provide a meaningful experience.
We are seeking a candidate with a high school diploma or GED, with a bachelor's degree preferred. Prior experience working in the human services field is necessary. The ideal candidate will possess the following skills and abilities:
- Familiarity with and adherence to general program guidelines and grant requirements for each program of the continuum of care.
- Ability to work and engage with a diverse population and knowledge of at-risk populations.
- Effective communication skills, both written and verbal.
- Ability to remain calm and objective in a stressful environment.
- Ability to motivate others and diffuse conflict.
- Computer knowledge and literacy.
- Ability to lift at least 50 pounds, climb stairs or ladders, stoop, bend, crouch, sit at the computer for long periods, drive agency vehicles, and handle food items.
- Ability to work weekend or holiday shifts.
- Valid driver's license with no more than three minor driving violations and/or accidents combined within the last three years, and no major moving violations in the past three years.