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Family Support Specialist

2 months ago


Chesapeake, Virginia, United States ForKids Full time
About the Role

We are seeking a highly motivated and detail-oriented Shelter Operations Coordinator to join our team at ForKids. As a key member of our operations team, you will play a critical role in ensuring the safety and well-being of families living at our shelter.

Key Responsibilities
  • Residential Operations
    • Respond to family emergencies in a timely and professional manner, adhering to agency protocol.
    • Answer front desk phone calls and handle inquiries in a courteous and professional manner.
    • Complete all necessary shift documentation, including accurate and timely reporting.
    • Document consistently and accurately, completing all relevant forms as needed.
    • Perform light clerical tasks, including data entry, collation, and copying, as requested.
    • Respond to residents' service needs as instructed by Case Managers and other services staff.
    • Attend services team meetings or trainings as directed by supervisor.
    • Ensure household laundry is laundered, maintained, and stored appropriately.
    • Organize and oversee the donation closet.
    • Coordinate and facilitate volunteers needed for shelter activities and volunteer projects, in conjunction with the agency's Volunteer Coordinator and facilities team.
    • Maintain ongoing communication with other Shelter Assistants, Shelter Operations Manager, and/or Program Manager to ensure tasks are prioritized appropriately and pertinent information is shared with the appropriate parties.
  • Maintenance and Safety
    • Oversee the cleanliness of the emergency shelter.
    • Clean and prepare rooms for incoming residents, following bed bug protocol.
    • Ensure resident rooms are safe and clean by performing regular room inspections and informing Case Managers of safety concerns or cleanliness issues.
    • Monitor alarms and security systems in accordance with agency protocol.
    • Make routine inspections of the property and address maintenance and repair needs.
    • Perform minor shelter facility repairs and maintenance needs, such as replacing light bulbs and plunging toilets.
    • Ensure shelters are operated and maintained in compliance with applicable safety requirements.
    • Conduct regular rounds to ensure outlet plugs are secured properly and perform routine checks to ensure screens are secured, smoke detectors are working, etc.
    • Ensure evacuation maps, exit signs, and other safety postings are prominently displayed in appropriate locations and kept up to date.
    • Ensure interior and exterior premises are kept clean by removing trash, keeping the trash area cleared of debris, and picking up litter as needed.
    • Complete severe weather preparations in coordination with the Operations team and ensure all necessary supplies are on site prior to inclement weather.
  • Customer Service and Financial Management
    • Provide service to internal and external customers according to standards outlined in the ForKids Customer CARE Manual.
    • Use agency resources (financial and non-financial) prudently and acknowledge and follow financial policies of the agency.
  • Grants Data Management and Community Engagement
    • Accurately complete all required data reporting in accordance with established guidelines.
    • Participate in all scheduled data collection trainings.
    • Participate in development and fundraising activities as needed and requested, such as meeting with donors, providing tours, and attending fundraising events.
    • Regularly engage, support, and collaborate with volunteers to provide a meaningful experience.
    Qualifications

We are seeking a candidate with a high school diploma or GED, with a bachelor's degree preferred. Prior experience working in the human services field is necessary. The ideal candidate will possess the following skills and abilities:

  • Familiarity with and adherence to general program guidelines and grant requirements for each program of the continuum of care.
  • Ability to work and engage with a diverse population and knowledge of at-risk populations.
  • Effective communication skills, both written and verbal.
  • Ability to remain calm and objective in a stressful environment.
  • Ability to motivate others and diffuse conflict.
  • Computer knowledge and literacy.
  • Ability to lift at least 50 pounds, climb stairs or ladders, stoop, bend, crouch, sit at the computer for long periods, drive agency vehicles, and handle food items.
  • Ability to work weekend or holiday shifts.
  • Valid driver's license with no more than three minor driving violations and/or accidents combined within the last three years, and no major moving violations in the past three years.