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Customer Support Specialist

2 months ago

Boise, Idaho, United States Intuitive Surgical Full time

About the Role:

The Regional Education Specialist will be involved in the development, continuous improvement, and support of educational initiatives and programs for Customer Training. This role requires collaboration with program managers to enhance the quality and effectiveness of training materials and programs.

Key Responsibilities:

  • Develop and implement training programs to support customer education and adoption of our products and services.
  • Collaborate with cross-functional teams to design and deliver training content that meets customer needs and business objectives.
  • Conduct needs assessments and analyze training effectiveness to inform program improvements.
  • Provide support and guidance to customers on the use of our products and services.
  • Stay up-to-date with industry trends and best practices in customer training and education.

Requirements:

  • Strong understanding of adult learning principles and training methodologies.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problem-solving skills.
  • Experience in customer training and education, preferably in a medical device or technology industry.

What We Offer:

At Intuitive Surgical, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the resources and opportunities they need to succeed.