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Estate Account Coordinator II

2 months ago


Colorado Springs, Colorado, United States Ent Credit Union Full time
Job Overview

At Ent Credit Union, our mission is to enhance the financial well-being of the communities we serve. We pride ourselves on being a not-for-profit organization that prioritizes people over profits, fostering a culture where our team members can thrive and make a positive impact.

Position Summary

The Deceased Account Specialist plays a crucial role in assisting members, non-members, and Ent employees with the management and resolution of accounts. This position requires a compassionate approach to guide survivors through a comprehensive and precise process to settle accounts in a respectful and timely manner. It is essential to consider all facets of the account to mitigate risks and ensure compliance with legal obligations.

Key Responsibilities
  • Manage Notification of Death Portfolios
  • Evaluate Risks Associated with Accounts
  • Documentation Management - Incoming and Outgoing
  • Handle Calls and Email Correspondence - Incoming and Outgoing
  • Provide Call Center Support
  • Update Deceased Account Policies and Procedures
  • Adhere to the Bank Secrecy Act and Ent’s policies and procedures
Qualifications

Minimum Requirements:

  • High School Diploma or G.E.D. equivalent
  • At least 2 years of experience in member or account services within a financial institution
  • Experience in processing transactions related to deceased accounts
  • Preferred experience in inbound phone communication
  • Preferred experience in new account setups

Technical Skills:

  • In-depth knowledge of account structures
  • Strong familiarity with relevant legal documents such as Death Certificates and Trusts
  • Excellent verbal and written communication skills
  • Ability to handle financial transactions with precision
  • Basic proficiency in standard banking software applications
  • Strong organizational capabilities
  • Proficient in computer applications including Microsoft Office and various databases
  • Preferred experience with Jack Henry Symitar/Episys
Work Environment

Physical and Psychological Requirements:

  • Occasional standing and walking
  • Frequent sitting
  • Rare lifting and carrying of up to 40 lbs
  • Frequent communication and repetitive motions
Compensation

The compensation for this role is competitive and based on various factors including relevant experience and skills. This position also qualifies for a corporate bonus program based on company performance.

Ent Credit Union is an Equal Opportunity Employer, committed to fostering an inclusive environment for all employees.