Medical Customer Service Representative

2 weeks ago

Omaha, Nebraska, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Plasma Donor Screener and Phlebotomist. As a key member of our center, you will be responsible for ensuring the highest level of customer service and quality in all aspects of our operations.

Key Responsibilities
  • Greet donors as they enter and exit the donor floor, providing a warm and welcoming experience.
  • Perform venipuncture of donors and programming of plasmapheresis machines, ensuring accuracy and efficiency.
  • Monitor donors during the donation process, managing any reactions and providing support as needed.
  • Perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
  • Install, prime, and disconnect disposable sets on the plasmapheresis machines, maintaining a clean and safe environment.
  • Stock supplies, break down empty cartons, and assist with proper disposal, ensuring a well-organized workspace.
  • Take and record donor pulse, blood pressure, and temperature measures, monitoring electronic donor questionnaire system.
  • Perform finger sticks, test samples, and record other donor measures, including hematocrit, total protein, and weight.
  • Enter donor information into the Donor Information System (DIS), maintaining accurate records.
  • Coordinate donors to the donor floor and compensate donors using the Debit Card system, ensuring a smooth and efficient process.
  • Support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company-approved procedures, including 5S, Value Stream Mapping, and Kaizen.
Requirements
  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.
What We Offer

At BioLife, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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