Experienced Computer User Support Technician
1 week ago
This role is essential for providing comprehensive support within the IT framework of Powder River Industries, LLC. The technician will deliver second-level assistance to users facing challenges with personal computers, servers, and mainframe applications. Responsibilities include addressing issues that first-tier support cannot resolve, collaborating with network services and software engineering teams to restore functionality, and diagnosing user-reported problems.
Key ResponsibilitiesThe Computer User Support Technician will:
- Offer technical, operational, and training assistance to users of personal computing systems, either remotely or on-site.
- Install and configure personal computers, printers, and peripherals, ensuring optimal performance.
- Troubleshoot and resolve incidents related to printers, computers, and peripheral devices.
- Conduct hardware and software diagnostics, coordinating necessary repairs and solutions.
- Engage in system configuration evaluations and software assessments to enhance user experience.
To be considered for this position, candidates must possess:
- An AA/AS degree in a relevant field or equivalent experience.
- A minimum of 4 years of applicable professional experience.
- Preferred certifications such as DoD 8570 IA Baseline Certification, IAT Level I (e.g., A+ CE, Network+ CE).
- Experience with Windows 10 and MS Office 2013.
- Familiarity with ticketing systems like Remedy.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication abilities.
- The capacity to collaborate effectively across various IT departments.
- The ability to work independently and as part of a team.
Additional skills that would be advantageous include:
- Experience with printer maintenance for brands such as Xerox, Lexmark, HP, or Ricoh.
- Prior experience in a similar environment.
- Knowledge of Video Teleconferencing systems.
- Experience with ServiceNow.
- Familiarity with Office 365 support.
The technician will operate within a technical environment utilizing Windows 10 or Windows 11, ServiceNow ticketing system, and Microsoft 365 Office suite.
Non-Negotiable RequirementsCandidates must meet the following criteria:
- Possession of a Secret clearance (Interim Secret Clearance required prior to start).
- DoD 8570 IAT level I certification preferred or the ability to obtain certification within 6 months.
- A valid driver's license.
Applicants should have an AA/AS degree in a related discipline or equivalent experience.
All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, in accordance with applicable law.
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