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Customer Service Representative

2 months ago

Peoria, Illinois, United States Path Engineering Full time

Job Summary

As a Customer Service Representative at Path Engineering, you will play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include:

  • Order Management: Enter and verify orders in our computer system, collaborate with the shipping department as needed, and maintain accurate records.
  • Customer Communication: Respond promptly and accurately to customer inquiries, providing timely and effective solutions to their concerns.
  • Process Improvement: Act as a liaison between customers and production teams, streamlining processes to ensure efficient delivery and customer satisfaction.
  • Account Management: Handle sales order changes or cancellations, communicating these updates to internal departments and customers as necessary.
  • Delivery Coordination: Work closely with Manufacturing to ensure realistic delivery dates are quoted, adhering to our on-time delivery program.
  • Customer Account Administration: Manage customer service accounts of moderate scope and complexity, driving business objectives and meeting customer expectations.
  • Problem Resolution: Interpret customer requests, monitor performance, investigate complaints, and negotiate pricing and discounts as needed.
  • Financial Analysis: Collaborate with Accounting to research credits and debits, ensuring accurate financial records.

Benefits

As a valued member of our team, you will enjoy:

  • Competitive Compensation: A salary that reflects your skills and experience.
  • Professional Development: Opportunities for skill building and career advancement.
  • Dynamic Work Environment: A supportive and collaborative team culture.

Requirements

To succeed in this role, you will need:

  • Proven Customer Service Experience: A track record of delivering exceptional customer experiences.
  • Effective Communication: Excellent communication and negotiation skills.
  • Technical Proficiency: Proficiency in using computer systems for order management.