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Customer Service Representative

2 months ago

Peoria, Illinois, United States Genuine Parts Company Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Genuine Parts Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction through accurate and timely order fulfillment.

Key Responsibilities:

  • Process customer orders accurately and efficiently to meet customer needs and expectations.
  • Sell Motion Industries assets to customers, including sourcing products from branch inventory, distribution centers, or supplier inventory.
  • Identify and capitalize on sales opportunities to increase Motion Industries gross profit.
  • Proactively generate sales by promoting Motion Industries products to existing customers.
  • Expedite backorders and prepare orders for shipment to customers.
  • Handle customer returns and process orders without approval for up to $5,000 per line and $10,000 per purchase order.
  • Adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.
  • Minimize branch freight costs by determining the most cost-effective method to fulfill customer orders.
  • Routinely interact with customers to obtain and fulfill orders correctly, and interact with suppliers to obtain pricing for items.
  • Partner with account representatives to ensure customer satisfaction.
  • Assist customers by troubleshooting via phone or email and identifying correct parts.
  • Attend training sessions regularly to continue professional growth and development.
  • Perform other duties as assigned.

Requirements:

  • Typically requires a high school diploma or GED.
  • Excellent customer service and communication skills.
  • Ability to multitask and manage time effectively.
  • Moderate computer skills, including information processing and searching capabilities.
  • Good driving record required.
  • Reliability, organization, and attention to detail required.