Senior Manager of Customer Success
7 days ago
Crisis Prevention Institute is a global leader in evidence-based de-escalation and crisis prevention training, and dementia care services. With over 40 years of experience, we've helped train more than 15 million people in service-oriented industries.
The RoleWe're seeking a Senior Manager of Customer Success to lead and manage a team of Customer Success Advocates (CSAs). The ideal candidate will develop and implement strategies to retain and grow accounts, ensuring customer satisfaction and achieving revenue targets.
Key Responsibilities- Lead, develop, and mentor a team of Customer Success Advocates to achieve high performance.
- Ensure a high level of correspondence and communication with clients.
- Develop and implement strategies to retain and grow accounts, ensuring customer satisfaction and achieving revenue targets.
- Foster a positive and competitive team environment.
- Create and manage incentive plans to motivate the Customer Success team.
- Bachelor's degree.
- Seven years or more work experience leading Account Management teams.
- Experience working with sales and account management technologies, including customer relationship management (CRM) systems.
- Experience developing, teaching, and implementing proven, repeatable, scalable methods to maintain and grow accounts.
- $100,000 - $115,000 annual salary.
- Annual company performance bonus.
- Comprehensive benefits package.
- 401k.
- PTO.
- Health & Wellness Days.
- Paid Volunteer Time Off.
- Continuing education and training.
- Hybrid work schedule.
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law.
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Wisconsin Rapids, Wisconsin, United States Crisis Prevention Institute Full timeAbout the RoleThe Senior Manager of Customer Success and Account Growth is a key leadership position at Crisis Prevention Institute, responsible for driving business growth and client satisfaction. This role will lead and manage a team of Customer Success Advocates, developing and implementing strategies to retain and grow accounts, ensuring customer...
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