Fiber Customer Support Specialist

6 days ago


Garden City, Michigan, United States Verizon Full time
About the Role

We are seeking a highly skilled and customer-focused Fiber Customer Support Analyst to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services.

Key Responsibilities
  • Answer incoming calls from customers with order inquiries and/or trouble reports.
  • Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
  • Perform analysis and isolation of trouble conditions and create and sort trouble reports.
  • Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
  • Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
Requirements
  • Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
  • Thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
  • Related Associate Degree or 2+ years' relevant experience.
  • Technical support call center experience.
What We Offer

We offer a competitive compensation package, including a salary range of $707.50 to $1,804.50 weekly based on a full-time schedule, and the potential to earn more. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

At Verizon, we are committed to creating a diverse and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.



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