Fiber Support Specialist
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our Fiber Customer Support team as a Fiber Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.
Key Responsibilities- Answer incoming calls from customers with order inquiries and/or trouble reports.
- Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Perform analysis and isolation of trouble conditions and create and sort trouble reports.
- Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
To be successful in this role, you will need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- Thriving in a fast-paced work environment and enjoying helping our customers connect to the digital world.
- A related Associate Degree or 2+ years' relevant experience.
- Technical support call center experience.
We offer a competitive compensation package, including a salary range of $707.50 to $1,804.50 weekly, depending on location and confirmed job-related skills and experience. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
We are an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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Fiber Support Specialist
3 weeks ago
Garden City, Michigan, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Fiber Customer Support team as a Fiber Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.Key ResponsibilitiesAnswer incoming calls from customers with order...
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Fiber Support Specialist
1 week ago
Garden City, Michigan, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Fiber Support Specialist to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.Key ResponsibilitiesAnswer incoming calls from customers with order inquiries and/or...
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Fiber Support Specialist
1 week ago
Garden City, Michigan, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Fiber Support Specialist to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.Key ResponsibilitiesAnswer incoming calls from customers with order inquiries and/or...
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Fiber Support Specialist
2 weeks ago
Garden City, Michigan, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Fiber Customer Support Analyst to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.Key ResponsibilitiesAnswer incoming calls from customers with order inquiries and/or...
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Fiber Customer Support Specialist
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Garden City, Michigan, United States Verizon Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Fiber Customer Support Analyst to join our team at Verizon. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services.Key ResponsibilitiesAnswer incoming calls...
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IT Support Specialist
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IT Support Specialist
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Healthcare Support Specialist
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Automotive Sales Support Specialist
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Medical Support Specialist
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Ophthalmic Support Specialist
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