Fiber Support Specialist

3 weeks ago


Garden City, Michigan, United States Verizon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Fiber Customer Support team as a Fiber Support Specialist. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.

Key Responsibilities
  • Answer incoming calls from customers with order inquiries and/or trouble reports.
  • Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
  • Perform analysis and isolation of trouble conditions and create and sort trouble reports.
  • Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
  • Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
Requirements

To be successful in this role, you will need:

  • A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
  • Technical support call center experience.
  • A related Associate Degree or 2+ years' relevant experience.
What We Offer

We offer a competitive compensation package, including a salary range of $707.50 to $1,804.50 weekly, depending on location and confirmed job-related skills and experience. We also offer a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Equal Employment Opportunity

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.



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