Fitness Industry Customer Service Professional

7 days ago


Chelsea, Massachusetts, United States Planet Fitness Full time

About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests in a friendly and welcoming manner.
  • Handle all front desk related activities, including checking members into the system, answering phones, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.

Requirements:

  • Must be fluent in both English and Spanish.
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Benefits:

  • Estimated salary: $45,000 - $60,000 per year.
  • Bi-weekly Team Production Bonus and Monthly Mystery Shop Bonuses.
  • FREE Black Card membership after 30 days of employment.
  • Full-Time eligible for 50% Company paid benefits after 90 days of employment.


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