Gym Assistant Director

2 weeks ago


Chelsea, Massachusetts, United States Planet Fitness Full time
About the Role

As a Shift Leader at Planet Fitness, you will be responsible for assisting in the oversight of gym operations, ensuring an exceptional Judgement Free member experience. You will work closely with the Assistant Manager and Club Manager to maintain a welcoming atmosphere, manage staff, and provide backup support as needed.

This role requires strong leadership skills, excellent customer service abilities, and the ability to work effectively in a fast-paced environment. The successful candidate will have prior experience working in a similar role and be fluent in both English and Spanish.

Key Responsibilities:

  • Maintain a welcoming atmosphere: Ensure that all members, prospective members, and guests feel welcome and supported in our gym.
  • Staff Management: Assist with staff management, provide backup support to the Assistant Manager and Club Manager as needed, and ensure that staff follows superior customer service guidelines.
  • Member Service Oversight: Ensure that staff provides a superior customer experience at all times, including answering phones, checking members into the system, and resolving member issues.

Qualifications:

  • Fluency in English and Spanish: Must be fluent in both languages to effectively communicate with members and staff.
  • Customer Service Skills: Strong customer service skills, preferably in the fitness industry, to provide an exceptional experience for our members.
  • Prior Experience: Prior experience working as a Member Service Representative at Planet Fitness or similar roles.

Benefits:

  • Competitive Salary: $40,000 - $60,000 per year
  • Bonus Structure: Eligible for bi-weekly team bonus, monthly mystery shop bonuses, and monthly shift leader bonus.
  • Black Card Membership: Free Black Card membership after 30 days of employment.
  • Company Benefits: Full-time eligible for 50% company-paid benefits after 90 days of employment, including medical, dental, vision, and paid personal time.

This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the success of Planet Fitness. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.



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