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Customer Experience Associate

3 weeks ago

Chelsea, Massachusetts, United States Planet Fitness Full time

About Our Ideal Candidate

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. If you are passionate about delivering exceptional customer service and have a strong desire to work in the fitness industry, we encourage you to apply.

Key Responsibilities:

  • Provide excellent customer service to members, prospective members, and guests.
  • Manage front desk operations, including checking members in, answering phones, and updating member accounts.
  • Maintain a clean and organized workspace.

Requirements:

  • Fluency in both English and Spanish.
  • Previous customer service experience.
  • Basic computer skills.
  • A strong passion for fitness and health.
  • Excellent communication and interpersonal skills.

Benefits:

  • Estimated salary: $42,000 - $58,000 per year.
  • Bi-weekly Team Production Bonus and Monthly Mystery Shop Bonuses.
  • FREE Black Card membership after 30 days of employment.