Freight Customer Service Representative

1 week ago


Los Angeles, California, United States AppleOne Full time
Job Description

**About the Role**

AppleOne is seeking a highly skilled Freight Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for managing a high-volume WMS management system, releasing orders, tracing shipments, and providing exceptional customer service.

Key Responsibilities:

  • Manage a high-volume WMS management system to ensure efficient order processing and shipment tracking.
  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels.
  • Collaborate with internal teams to resolve customer issues and concerns.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service and logistics processes.

Requirements:

  • 1-2 years of experience in a customer service or logistics role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in WMS management systems and logistics software.
  • High school diploma or equivalent required.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About AppleOne:

AppleOne is a leading workforce management company dedicated to connecting great companies with outstanding talent. Our team is passionate about delivering exceptional customer service and building long-term relationships with our clients and candidates.



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