Customer Service Representative

1 week ago


Englewood, Colorado, United States Kelly Burns - State Farm Agent Full time
Job Description

As a Customer Service Representative with Kelly Burns - State Farm Agent, you will be responsible for delivering exceptional customer experiences that drive the growth of our successful insurance agency. This role requires attention to detail, strong customer service skills, and a passion for helping others.

We are seeking a customer-focused and empathetic team member who can establish strong relationships with our customers and provide prompt, accurate, and friendly service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Key Responsibilities:

  • Establish customer relationships and follow up as needed
  • Provide customer service, including responding to inquiries and resolving issues
  • Use a customer-focused approach to educate customers about insurance options

Benefits:

  • Salary plus commission and annual bonus
  • 15 days PTO per calendar year, plus paid holidays
  • Health and retirement benefits with matching contributions
  • Flexible hours

Requirements:

  • No experience required - willing to train the right person
  • Able to effectively relate to customers, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving

We are an equal opportunity employer and encourage applications from individuals of all backgrounds. If you are a motivated and customer-focused individual who is looking for a rewarding career in insurance, we want to hear from you.



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