Hotel Front Desk Associate

3 weeks ago


Biloxi, Mississippi, United States Boyd Gaming Full time
Job Summary

As a Hotel Clerk II at Boyd Gaming, you will be responsible for providing exceptional guest experiences through efficient check-in and check-out processes. You will also be responsible for selling rooms, resolving customer complaints, and answering guest inquiries in a friendly and professional manner.

Key Responsibilities

Provide guests with a friendly and efficient check-in and check-out experience
Sell rooms utilizing excellent customer service skills and yield management
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
Complete all registration forms and computer input
Retrieve and distribute room keys
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
Communicate with Executive Hosts regarding hotel stays
Utilize computer to run necessary reports
Balance all transactions at the end of shift (audit out)
Operate manual procedures in the event of computer failure

Requirements

High school diploma or equivalent
Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus
Ability to communicate with guests and staff in English
Knowledge of hotel key system
Must be able to work flexible shifts
Able to stand for long periods of time
Detail oriented and able to multitask
Ability to add, subtract, and audit accounts
Money handling experience and ability to operate electronic draft system
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations

About Boyd Gaming

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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