Hotel Front Desk Associate
3 weeks ago
At Boyd Gaming, we are seeking a highly skilled and customer-focused Hotel Clerk to join our team. As a Hotel Clerk, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Provide guests with a friendly and efficient check-in and check-out experience.
- Offer general information regarding hotel amenities, services, and special events.
- Sell rooms utilizing excellent customer service skills and yield management.
- Resolve customer complaints and answer guest inquiries in a professional manner.
- Complete all registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for various room charges.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- High school diploma or equivalent.
- Ability to utilize basic office machines and telephone.
- Minimum typing speed 45 WPM.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
- Must be able to work flexible shifts.
- Able to stand for long periods of time.
- Detail oriented and able to multitask.
- Ability to add, subtract, and audit accounts.
- Money handling experience and ability to operate electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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