Automation Support Specialist

2 weeks ago

Tampa, Florida, United States Abbott Laboratories company Full time

About Abbott Laboratories

Abbott Laboratories is a leading entity in the healthcare sector, dedicated to enhancing the quality of life for individuals across various stages of their health journey. Our extensive range of innovative technologies encompasses diagnostics, medical devices, nutritional products, and branded generic medicines. With a workforce of 114,000 professionals, we are committed to serving communities in over 160 countries.

Why Work at Abbott?

At Abbott, you will engage in meaningful work that contributes to the well-being of others while having the opportunity to grow and develop professionally. We prioritize your health and well-being, offering:

  • Career advancement opportunities within a global organization.
  • Comprehensive medical coverage for employees through our Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan with significant employer contributions.
  • Tuition reimbursement and programs aimed at reducing student debt.
  • A workplace recognized for its commitment to diversity and inclusion.

Position Overview

  • This role is designed for remote work.
  • Candidates must reside in the Tampa, FL metro area.
  • Minimal travel required, up to 10%.

Key Responsibilities

The Automation Support Specialist serves as the primary point of contact for automation-related inquiries, focusing on both technical assistance and enhancing customer experiences. Responsibilities include:

  • Implementing and upholding the quality management system.
  • Providing Level I and Level II technical support, both remotely and on-site, to ensure optimal product performance and address customer concerns.
  • Conducting proactive service support to maintain system efficiency, utilizing standard troubleshooting methodologies.
  • Assessing the urgency of service requests and formulating solutions that align with customer and business needs.
  • Documenting customer interactions and resolutions accurately and promptly.
  • Planning and prioritizing customer engagements to maximize effectiveness.
  • Facilitating training sessions to empower customers in troubleshooting and maintaining their systems.
  • Coordinating product orders, deliveries, and billing processes.
  • Monitoring inventory levels and ensuring timely replenishment.
  • Driving service contract sales within assigned accounts.
  • Collaborating with account managers to develop tailored strategies for customer engagement.
  • Understanding the competitive landscape to identify and leverage business opportunities.
  • Building strong relationships to uncover insights for potential value expansion.
  • Meeting revenue generation targets and ensuring high levels of customer satisfaction.
  • Managing parts utilization within budgetary constraints.
  • Contributing to the effectiveness of the corrective and preventive action (CAPA) system through accurate documentation.

Qualifications

  • Associate's Degree or equivalent experience.
  • A minimum of 2 years of relevant experience in laboratory instrumentation.
  • At least 2 years of experience in customer-facing roles.

Preferred Qualifications

  • Experience as a Field Service Engineer.
  • Background in Medical Technology or Biomedical Engineering.

Abbott Laboratories is an Equal Opportunity Employer, committed to fostering a diverse workforce.

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