Help Desk Support Specialist

3 weeks ago


Neptune City, New Jersey, United States Biff Duncan Associates, Inc. Full time
Job Summary

We are seeking a highly skilled Help Desk Support Specialist to provide technical assistance to our clients. The ideal candidate will have excellent communication skills and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop
  • Identify and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document all interactions and resolutions for future reference

Requirements:

  • 2+ years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Familiarity with Windows, Microsoft Office, and other common software applications
  • Ability to work in a team environment and prioritize tasks effectively

Benefits:

  • Competitive salary of $25-$35 per hour based on experience
  • Opportunities for career growth and advancement
  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match

The estimated salary for this position is $50,000 - $65,000 per year, based on a 40-hour workweek and annual pay increases.



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