Front Desk Operations Specialist
2 days ago
**Job Title:** Front Desk Operations Specialist
**Salary:** $50,000 - $65,000 per year
Job Summary:We are seeking an experienced Front Desk Operations Specialist to oversee the smooth operation of our front desk.
Key Responsibilities:
- Guest Services:
- Greet and welcome guests, providing a positive first impression.
- Efficiently check guests in and out, ensuring accurate record-keeping.
- Address guest inquiries, concerns, and requests in a timely and professional manner.
- Reservation Management:
- Manage room reservations through various channels.
- Maintain accurate records of guest information and booking details.
- Handle cancellations, modifications, and special requests.
- Administrative Duties:
- Process payments and manage billing discrepancies.
- Balance cash drawer and prepare daily financial reports.
- Answer phone calls and direct them to relevant departments.
- Coordination:
- Communicate guest needs and preferences to relevant departments.
- Maintain detailed logs and handover notes for smooth shift transitions.
- Problem-Solving:
- Effectively resolve guest complaints or issues.
- Provide information about local attractions, dining options, and transportation services.
Requirements:
- High school diploma or equivalent; additional certification in hospitality is a plus.
- Proficiency in using computer systems, including reservation and property management software.
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a professional appearance and attitude.
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