Help Desk Operations Specialist

2 days ago


Neptune City, New Jersey, United States TDK Full time
Job Title: Help Desk Operations Specialist

We are looking for a Help Desk Operations Specialist to join our team at TDK. In this role, you will be responsible for providing technical support to customers experiencing issues with our products.

About the Job:

This is a key role that involves assisting customers with technical queries and product-related issues via phone and email. You will work closely with the engineering team to resolve complex technical issues and provide solutions to customers.

Your responsibilities will include determining when products require return for repair or maintenance, collaborating with remote repair facilities to provide technical guidance, and elevating complex issues to management as needed.

You will also communicate sales opportunities to the sales team and troubleshoot customer problems efficiently and effectively. Intermediate computer skills, including MS Office package and internet navigation, are required for this role.

A high school diploma or equivalent is necessary, and a minimum of 3-6 years of related experience is preferred. Excellent written and verbal communication skills, strong problem-solving abilities, and analytical thinking are also essential for this role.

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. This role is based in a business office environment and requires sitting for over 2/3 of the working day.



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