Premium Finance Customer Service Representative

1 week ago


Baton Rouge, Louisiana, United States Confie Full time
Premium Finance Customer Care Role

We are seeking a highly skilled and customer-focused individual to join our team as a Premium Finance Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to internal and external customers related to Premium Finance loans.

Key Responsibilities:
  • Handle phone calls from Premium Finance phone queue with a high level of customer service
  • Apply loan payments in the Premium Finance system as required
  • Answer agent and/or customer questions related to Premium Finance loans
  • Makes necessary corrections or changes to Premium Finance loans, to include clerical errors, change of address requests, due date changes, and fee waivers, as requested by customers and/or sales agents
  • Activate new loans as required
  • Process service requests from agents via ticketing system
  • Meet or exceed minimum production standards as assigned by supervision
Requirements:
  • High school diploma or equivalent required
  • Associate's degree preferred
  • 1-3 years of experience in a call center environment
  • 1-3 years of experience in insurance, banking, finance, or consumer loan industries
Preferred Skills:
  • Basic knowledge of Windows, Internet Explorer/Chrome, and Microsoft Office
  • Minimum typing speed of 40 wpm
  • Effective oral and written communications skills
  • Ability to thrive in a high-paced setting, work under pressure, and meet required deadlines


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