Customer Repair Support Specialist
4 days ago
Customer Repair Support Specialist
Job Summary:The Customer Repair Support Specialist provides onsite services to customers within a market geography, including analysis of repair trends, inventory management, and customer engagement to reduce or limit the need/number of device and instrument repairs and ensure surgical assets are procedure-ready.
Key Responsibilities:- Reviews and performs basic analysis on repair trending data to identify customer-specific areas of improvement and recommends measurable goals in partnership with the customer.
- Provides analysis of repair trending and solution delivery to assigned facilities to support cost savings/cost avoidance and compliance plans.
- Leads proactive maintenance inspections (PMI) for service portfolio assets, including flexible endoscopes, rigid endoscopes, surgical devices, etc.
- Directs care and handling in-services for OR and SPD/CSS staff as needed.
- Ensures instrument/device inspection for maintenance requirements is managed and recorded per compliance and contract requirements.
- Conducts basic data analysis and implements daily operations of value-added activities that relate directly to the service portfolio.
- HS Diploma or GED required.
- 6-8 years of professional experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices.
- Excellent presentation skills.
- Surgical Technology or Sterile Processing experience and training is preferred.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.
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