Sterile Processing Customer Specialist
4 weeks ago
The Customer Repair Support Specialist provides onsite services to Customers within a Market Geography, including analysis of repair trends, inventory management, and Customer Engagement with the intent to reduce or limit the need/number of Device and Instrument repairs and ensure surgical assets are Procedure Ready. This role uses specialized knowledge in instruments and or devices to achieve effective analysis, problem-solving techniques, process evaluations, customer education and delivers value-added activities to drive current contract value and enhance Customer retention and engagement.
Key Responsibilities
Reviews and performs basic analysis on repair trending data to identify Customer specific areas of improvement. Recommends and tracks measurable goals in partnership with Customer.
Provides analysis of repair trending and solution delivery to assigned facilities, to support cost savings / cost avoidance and compliance plans are in place for effective Customer operations. This includes:
Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.
Direct Care & Handling in-services for OR and SPD/CSS staff as needed.
Receive and send out instruments/devices requiring repair and maintenance per contract requirements
Tracking of send/receive repair process to ensure efficient processes (status, readiness) and follow-up.
Ensures instrument/device inspection for maintenance requirements is managed and recorded per compliance and contract requirements.
Conducts basic data analysis and implements daily operations of value-added activities that relate directly to the service portfolio
Requirements
High School Diploma or GED required. Associate's degree in Surgical Technology and Sterile Processing Certification preferred
6 - 8 years of professional experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
Excellent presentation skills
Surgical Technology or Sterile Processing experience and training is preferred
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