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Medical Office Coordinator

2 months ago

Janesville Wisconsin, United States Mercyhealth Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Mercyhealth. As a key member of our administrative staff, you will provide exceptional support to our medical office by performing a variety of tasks and responsibilities.

Key Responsibilities
  • Answer and respond to phone calls, taking and relaying messages in a timely and professional manner.
  • Enter messages and prescription refills into our electronic health record system.
  • Read and respond to patient messages through our secure online portal.
  • Sort and distribute mail, both internal and external, to ensure timely delivery.
  • Make appointments for patients and verify demographic, guarantor, and insurance information.
  • Register new patients into our system and work closely with registration specialists to ensure accurate billing information.
  • Collect co-payments and work with patients to arrange self-pay payments as needed.
  • Balance cash drawers and maintain accurate records.
  • Work with referral queues to schedule appointments and link referrals to appointments.
  • Make public announcements and page personnel as necessary.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a medical office or reception setting preferred.
  • Ability to multitask in a fast-paced environment.
  • Keyboarding efficiency of 35 wpm required.
  • Computer knowledge and experience with appointment and demographic programs a plus.
Work Environment

This position requires the ability to sit for extended periods, reach, and talk or hear. The employee is frequently required to stoop, kneel, or crouch, and occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.