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Operations Coordinator

4 weeks ago

Janesville, Wisconsin, United States H&R Block Full time

Job Summary

We are seeking an Operations Admin to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities

  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document communication from offices who have a concern or a need around supplies, facilities, or support, and resolve issues or escalate to DOC, CSM, or DGM as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Use software solutions and computer systems to accurately document and track customer contacts.

Requirements

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.
  • Experience working with Windows Environment.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second.